Morning 9AM to 12 Noon
Evening 5 PM to 11 PM
Children after 9 PM are not allowed.
Instructions for visitors :
- Don't visit a patient if you have any symptoms that could be contagious. If you have symptoms like a cough, runny nose, rash or even diarrhea, don't visit. Make a phone call or send a card instead.
- Don't bring young children to visit unless it's absolutely necessary.
- Don't bring food for your patient unless you know the patient can tolerate it. Many patients, especially those with certain diseases or even those who have recently had anesthesia for surgery, are put on special diets while in the hospital.
- Don't smoke before visiting or during a visit, even if you excuse yourself to go outdoors. The odor from the smoke is nauseating to many people, and some patients have a heightened sense of smell while taking certain drugs or in the sterile hospital environment. At most it will cause them to feel sicker and if your friend is a smoker himself, you'll cause him to crave a cigarette, and that may be problematic.
Appointments
- Please take an appointment in advance as appointments are not available on the same day.
- Arrive 15 minutes before your appoint time and inform the receptionist.
Patient Relations provides services to ensure that your experience at Obeid Specialized Hospital is a good one. If you or a family member have a question or concern about your hospital stay, please let us know. We suggest you first discuss your concerns with your nurse, or your doctor. If your concern remains unresolved, the Patient Relations staff is available to help you reach a resolution or provide more information.
Phone :4767222 Ext. 151 / 152
oshpr@yahoo.com
Hours: Saturday to Thursday, 7:30 a.m. – 6 p.m.
While receiving care at OSH, your safety is our primary concern. Many procedures are in place to protect your well-being and to secure the best medical outcome possible for you. However, as with any system, these safeguards are not completely error proof. By working with your health care team, you can help us ensure a safer health care experience for you.
Please let us know if something seems unsafe or you see something that we can do better. We welcome your concerns and questions and encourage you to express them to your doctors, nurses and other staff as they will know whom to contact to correct the situation.
Phone :4767222 Ext. 151 / 152
oshpr@yahoo.com
Hours: Saturday to Thursday, 7:30 a.m. – 6 p.m.
Your Rights Are:
1. To receive care that is considerate and respectful of your values and beliefs, provided those values and beliefs are not in conflict with the Laws of the Kingdom of Saudi Arabia.
2. To receive individualized, considerate and respectful care in a safe that is respectful of your beliefs. Care is provided without discrimination as to your race, color, religion, gender, familial status, nationality and physical or mental disability.
3. To have privacy during consultation, examination and medical procedures and Obeid Specialized Hospital will be respectful of the same to the extent possible in our healthcare settings.
4. To have protection from the verbal, physical, mental and sexual abuse and or assault.
5. To have emotional and physical protection, if you are disable, elderly or a vulnerable child.
6. To have all of your own health information kept confidential in accordance with the applicable laws.
7. To refuse observation by any one not directly involved in your care process to see your files or medical records.
8. To participate in your own care process.
9. You have the right to understand and comprehend why the treatment is suggested, what are it’s possible benefits, risks or side effects or outcomes including those that are unexpected, like potential costs, and also understand what could happen if a certain treatment is refused. Alternative methods of treatment with possible benefits, risks, side effects, possible outcomes including those that are unexpected like expected cost in each possibility, should also be understood, and all of which should be done in a language that you understand.
10. To have an itemized bill for the services which you are paying if you have not availed of a discounted Package Deal.
11. At the time of discharge, to know the therapeutic plans and instructions that clarify how you should take care of your health post discharge.
12. To ask a Medical report and a copy of Medical test Results at applicable charges.
13. To refuse treatment to the extent permitted by law, and consequences of your refusal, which might include refusal of the treating Physician to continue your follow up.
14. To choose your primary care provider, depending on availability at our hospital and to a second opinion with our facility at additional charges if you desire.
15. To seek a transfer to another facility or when medically appropriate and legally permissible. You also have the right to take a detailed explanation concerning the need for a transfer along with the alternatives to the same. Your transfer will be subject according to acceptance letter and rules and regulations of the transferred hospital and the transferring hospital.
16. To have appropriate pain assessment and management, wherein you reserve the right to have your pain treatment effectively and to be given information about the nature of pain and pain relief measures.
17. To have a compassionate and respectful care at all times including “Terminal Care” that respects every patient’s unique needs in accordance with the rules and the Kingdom of Saudi Arabia best medical practices.
18. To voice your complaints regarding the care, to have complaints reviewed and when possible resolved without fear of any harm or penalty.
19. To receive care that is delivered within financial, ethical and legal norms that protect patients and their individual rights.
Your Responsibilities Are:
1. To provide all personal and family health information needed to provide you with the appropriate care.
2. To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
3. To ask questions to your physician or other care providers when you do not understand any information or instruction.
4. To follow the treating doctor’s instruction.
5. To inform your physician or other care provider if you desire a transfer of care to another physician, caregiver of the facility.
6. To respect the priority given to emergency cases.
7. To be considerate of others receiving and providing care, and other hospital staff with respect.
8. To follow hospital policies and procedures, including those regarding:
9. Noise c. Smoking
10. Visitors Timings d. Safety
11. To accept financial responsibility for health care services and settle bills promptly.
12. To give your general consent for treatment within the hospital and an informed consent before surgery/invasive procedures/transfusion of blood and blood products or other high risk procedures.
13. To keep confidential any information of any patient you my see/hear inadvertently.
14. To ensure that authorized members of your family are available to hospital personnel for review of your treatment and specific concern in the event you are unable to properly communicate with the physician.